1) When will my item ship?

All items are handmade to order.  This requires a *5-7 business day* creation period.  Transit time after shipping will vary depending on where you are located.  All mugs ship priority due to weight.  Most jewelry/accessories ship first class.

2) These mugs are hand painted.  Won't the words come off?

The paint is heat set for durability. They are dishwasher safe. However, when possible prevent objects from scratching the surface as you would any other paint job.

3) Can I have a custom items made for me? 

Yes! Contact us at EmailKnot@gmail.com so we can design something together.

4) How do I return stuff? 

Don't use or wear the item, and mail it back within 7 days of receiving it.  Customer is responsible for shipping charges incurred to return item.  We will refund your original payments.

*Custom items cannot be returned.*

5) Who makes all this stuff? 

Diane does.

6) How are y'all so awesome and crazy?

Our parents and catholic schooling.